ECA is a powerful framework designed to enhance customer action. By providing the right support, ECA enables customers to proactively shape their experiences. It leads to improved customer satisfaction, as well as valuable insights that can inform business strategies. Ultimately, ECA is about fostering a collaborative relationship where customers

Serel's exceptional framework hinges on a fundamental idea known as ECA. This acronym stands for Event-Condition-Action, depicting the core mechanism that drives Serel's dynamic operation. ECA forms a clear pattern for managing events within the system. Firstly, an event is activated, signifying a specific occurrence or change. Then, a condition i